Company Brochure Telephone Doctor's corporate brochure (.pdf) with details on the complete video training library along with information on our other offerings.
	Benefits of Classroom Courseware Flyer A two page (.pdf) flyer which spells out the benefits of using classroom training tools to improve communications skills.
	Case Study Information about how AC Delco was able to improve service levels.
	Case Study Information about how Anthony & Sylvan Pools was able to improve service levels.
	Powerpoint Presentation A ready to customize .ppt to help you educate your colleagues about the benefits of the Complete Video Training Library.
	Video Clip A 1:33 min high resolution windows media clip from the Basic Basic Telephone Skills training program, for use in the PowerPoint presentation above. (13Mb .wmv)
	Newsletter Recent issue of our corporate newsletter which may be duplicated and distributed internally. (.pdf)

	10 Things Your Customers Won’t Tell You, But We Will
	Secrets of Successful Interviewing
	What Type of CELL PHONE User Are YOU?
	7 Keys to Having a POSITIVE MENTAL ATTITUDE
	ARE YOU GUILTY?
	What’s Your Service Mentality IQ?
	Five Most Frustrating Voice Mail Phrases
	"Have A Nice Day"
	That's Just RUDE! Exploring the Rudeness Matrix
	Take the Telephone Doctor I.Q. Quiz
	Smile...It May Be The Boss Calling
	Getting Maximum Value From The Six Touch Points Of Communications
	"If you know your party’s extension....blah, blah, blah."
	Eight Tips For More Effective Email Communication
	How to Handle the Foreign Accent
	Avoid Using Weak Wimpy Words
	Fighting Back Against Workplace Conflict!
	Stop Telling Customers How Great You Are
	Five Ways to Sabotage Your Business
	7 Steps to Service Recovery

	American Society for Training and Development - ASTD is a worldwide organization dedicated to the advancement of training and HR issues. ASTD's membership includes more than 70,000 people, working in the field of workplace performance in 100 countries worldwide.
	Call Center Careers - CallCenterCareers.com is an employment web site specializing in the call center and CRM industries. They feature call center jobs, an extensive resume database, company profiles and resume and job search agents.
	Call Center Depot - Offers hundreds of links to useful industry sites for call center professionals.
	Help Desk Institute - HDI is the world's largest membership association for the service and support industry. Founded in 1989, HDI's mission is to lead and promote the customer service and technical support industry
	Incoming Calls Management Institute - Offers leading training programs and educational resources on call center management. ICMI is dedicated to fostering a new breed of call center professionals, individuals with the vision, expertise and commitment necessary to enable their organizations to thrive in an era of heightened customer expectations, expanding channels of contact and global competition.
	International Customer Service Association - ICSA is a trade association which works to serve the needs of its members who all share responsibility for helping to manage the customer contact function at their organization. Wow, that was a long sentence!
	MusicOnHold.com - Music On Hold is a free marketplace dedicated to putting buyers of Music On Hold and on-hold messaging, content, production, and hardware services and products in touch with pre-screened suppliers.
	Purdue University's Benchmark Portal - More resources for call center professionals. Includes hundreds of links to vendors of a variety of products and services for training and call center professionals.
	Phone Doctor - Searching for a new PHONE SYSTEM??? This Miami-based firm markets new and pre-owned telecom equipment to businesses of all sizes. We get a lot of visitors to each other's site who meant to find "the other Doctor" instead. If you're in need of equipment, please contact them.
	Society of Consumer Affairs Professionals - SOCAP is an association open to all professionals who are in some way responsible for creating and maintaining customer loyalty. SOCAP provides the tools needed for corporations to reach their goal of maximum customer loyalty, excellent customer service and value-added innovations. SOCAP membership is composed of close to 3,000 corporate consumer affairs/customer service professionals, representing more than 1,500 companies. Most of these companies are listed in the Fortune/Forbes 1000.

Are you searching for an experienced customer service expert for your next story or show?

Nancy Friedman, brings over twenty years of top level media experience. No matter the format, Nancy will keep your audience entertained and informed.

As The Telephone Doctor®, Nancy is an internationally recognized expert on managing customer relationships. She delivers her customer service message to tens of thousands of association members each year at conferences and conventions around the world. Millions more corporate employees have been trained by her best-selling customer service video training series.

Nancy has been a guest on The OPRAH Show, The Early Show with Bryant Gumbel, The Today Show with Katie Couric, Good Morning America, CBS This Morning, WGN, KMOX, WJR, KCMO, CNN, WMT, WOR, WSB, WCCO, KABC, KOA, KTAR, Wall Street Journal and hundreds of other radio, TV and print outlets.

Your listeners, viewers, or readers will LOVE this topic! To schedule an interview or appearance with Nancy Friedman, please click here.

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