1.	Hell Hath No Fury Like a Customer Scorned.
	For owners, managers and top level executives. This program delivers the Telephone Doctor’s FAMOUS FIVE FORBIDDEN PHRASES. Ever wondered what frustrates your customers? Well, Nancy knows. She'll share the Five Forbidden Phrases and, yes, give you the positive alternatives. What are you or your staff saying that turns your customers off and makes them run to the competition? All Telephone Doctor programs include, time permitting, an informative and amusing Q & A session. Plenty of prizes throughout the program which is delivered with an abundance of energy and humor!
2.	How to be an Island of Excellence in an Ocean of Mediocrity – The 10 Point Self-Assessment Quiz
	For owners, managers and top-level executives, this session is guaranteed to open up the eyes of all participants. Just how good are you at customer service? Eager to know? Well, now you can find out. ! Take the 10 Point Self-Assessment Quiz and after the quiz is taken, and rated, Nancy will cover each of the 10 points thoroughly and show you how to 'raise the bar' from being where you are to where you need to be -- taking you to that Island of Excellence. The world is full of AVERAGE people. You don’t wanna be there! A “DON’T MISS” program.
3.	Getting the Right Attitude: 7 Keys to a Customer Service Culture
	Nearly all organizations want a Customer Service Culture. What do some organizations do to get & maintain that Culture? Everyone knows that fostering a positive mental attitude is critical to developing a customer service culture. But how many people know exactly what brings about that positive mental attitude? What specifically are the KEYS? Nancy Friedman, the Telephone Doctor, has found, and will share, the 7 Characteristics of a Positive Mental Attitude. The attitude that you want to foster on your team -- to facilitate a true Customer Service Culture. Not just another fluff program on attitude, you'll leave Nancy's program with solid information you can apply immediately.
4.	The A to Z of Sales
	A dynamic program on sales for the novice or the seasoned sales executive. If you’ve seen Nancy’s programs before, you know you’ll be laughing and learning all through the session. If you haven’t seen her programs, come join the fun. From Soup to Nuts and A to Z, hear the alphabet of sales as well as the 5 Most Frustrating Voice Mail Phrases. Having call rejection concerns? Nancy will be distributing her article on call rejection. If your audience is interested in sales at all...this powerful program is the pick! It's the only program that Nancy uses a DVD to help the audience learn the ALPHABET of sales. You'll walk out of this session far more prepared to handle those sales situations than when you walked into the program!
5.	7 Touch Points of Customer Service
	Great tools to help you communicate better with your customers and co-workers. In this time of miscommunications (eat here and get gas), we now have 7 methods/channels with which we communicate with our customers. From in person to fax, to email to phones, voice mail and more. Hear how to use all of them more effectively and have your customers swearing by you instead of at you. What is the NUMBER 1 frustration of the American Public? Nancy gives us the Telephone Doctor SURVEY results in the fun filled, action program. Plus Nancy will share the 5 Most Frustrating Voice Mail Phrases! We're betting some are even on your voice mail!
6.	21 Ways to GREAT Customer Service.
	In this fast paced, uplifting, humorous and effective session, Nancy brings you the TOP 21 techniques in giving GREAT customer service. Take your Good Customer Service and pitch it. Get to GREAT Customer Service. This is a ONE HOUR session jam packed with ideas to make your organization GREAT. As with all Telephone Doctor programs - the Q & A segment is an enlightening one. And as usual, Nancy adds prizes throughout the session.