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Buy Description Unit Price Quantity
 Popular Package Savings
  Complete 18 Module DVD Training Library
$4,490   
  WHOLE ENCHILADA - 23 titles
(Complete Library + 4 Disc Cat Series + Houndville)
$4,990   
  Newmarket Learning 4 Pack Series (save 20%)
$2,190   
 Video Training Library & Related Material
  The Service Mentality DVD-based training course
$495   
          100 Addl. Desktop Reminder Cards
$30   
  Determining Caller Needs 2.0 DVD-based training course
$495   
          100 Addl. Desktop Reminder Cards
$30   
  From Curt to Courteous 3.0 DVD-based training course
$495   
          100 Addl. Desktop Reminder Cards
$30   
  Four Cs Of Coaching Skills DVD-based training course
$495   
          100 Addl. Desktop Reminder Cards
$30   
  Five Forbidden Phrases® 3.0 DVD-based training course
$495   
          100 Addl. Desktop Reminder Cards
$30   
  Six Cardinal Rules 2.0 DVD-based training course
$495   
          100 Addl. Desktop Reminder Cards
$30   
  Telesales Tips from A-Z DVD-based training course
$495   
          100 Addl. Desktop Reminder Cards
$30   
  Proactive Customer Service 2.0 DVD-based training course
$495   
          100 Addl. Desktop Reminder Cards
$30   
  Basic Basic Telephone Skills 2.0 DVD-based training course
$495   
          100 Addl. Desktop Reminder Cards
$30   
  Six Steps to Service Recovery DVD-based training course
$495   
          100 Addl. Desktop Reminder Cards
$30   
  Seven Keys to a Positive Mental Attitude DVD-based training course
$495   
          100 Addl. Desktop Reminder Cards
$30   
  How to Avoid Emotional Leakage 2.0 DVD-based training course
$495   
          100 Addl. Desktop Reminder Cards
$30   
  Influencing The Interaction DVD-based training course
$495   
          100 Addl. Desktop Reminder Cards
$30   
  How to Handle the Irate Customer DVD-based training course
$495   
          100 Addl. Desktop Reminder Cards
$30   
  Essential Elements of Internal Customer Service DVD-based training course
$495   
          100 Addl. Desktop Reminder Cards
$30   
  How to Deal With The Foreign Accent DVD-based training course
$495   
          100 Addl. Desktop Reminder Cards
$30   
  That's Just Rude! Exploring the Rude Matrix DVD-based training course
$495   
          100 Addl. Desktop Reminder Cards
$30   
  Maintaining Customer Relationships DVD-based training course
$495   
          100 Addl. Desktop Reminder Cards
$30   
   Newmarket Learning Mgmt Dev Courses
  A Question of Evidence
$695   
  A.I.M. For Development
$695   
  Delivering Feedback
$695   
  Coaching: The Power of Questions
$695   
  Newmarket Learning 4 Pack Series (save 20%)
$2,190   
 Discussion CatalystTM Video
  New Employee Orientation Discussion Catalyst® Video
$495   
  E-Mail Errors Discussion Catalyst® Video
$495   
  Call Center Challenges Discussion Catalyst® Video
$495   
  More Call Center Challenges Discussion Catalyst® Video
$495   
  What's Wrong with this Picture Discussion Catalyst® Video
$495   
  Debt Collection Challenges Discussion Catalyst® Video
$495   
 Other Videos
  Houndville Human Resource Collection (10 episodes on one DVD)
$495   
  Attitude: It's Your Choice video-based training course
$395   
  How To Handle Objections video-based training course
$395   
  It Starts At The Top video-based training course
$395   
 Other fun stuff
  Desk Mirror:"Be Friendly BEFORE you know who it is"
$4   
  100 Smile Stickers
$30   

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