Additional Ancillary Material - Customer Service Training DVD Library
The following ancillary material is included with every title:
Leader's Guide
* One included with each title *
Designed to facilitate group discussion and
customize training for each organization.
Contains discussion questions, exercises,
role-playing suggestions, overhead
transparency masters, and listings of the
key points.
Concise fold-over handout cards with a quick
recap of the key points covered in each video
program. Perfect for trainees to refer back to
in the weeks after your session.
Participant Workbooks
* One-year duplication rights included with each title. *
These powerful participant workbooks each feature 20-28
pages packed with before and after skills inventory
(pre/post test) to measure improvement. In addition,
trainees will benefit from fill-in-the-blank questions,
exercises, quizzes and a summary of key points. Dual
design makes them perfect for both classroom use as well
as an independent study setting.
Participant Workbook duplication rights renewal.
After one year, your organization may renew the duplication and distribution rights for your titles.
Included with each title when ordering the
Complete DVD Library.
Each Powerpoint presentation is
ready-made to highlight the
points covered in each program.
